Electronic Resource

Service design capabilities

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This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.

After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

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Ketersediaan

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Informasi Detail

Judul Seri

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No. Panggil

658 MOR s

Penerbit

Cham, Switzerland : Springer Open., 2021

Deskripsi Fisik

xv, 89p. : ill.

Bahasa

English

ISBN/ISSN

9783030562823

Klasifikasi

658

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Creative ability in business
Service industries--Management
Customer services
Customer services--Management
Creative thinking

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

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